FAQ

My order is missing an item!

A: Please contact me as soon as possible via the contact page! I will send it out in the next shipment batch.

Can I add an item to my order?

A: Please place order as usual and dm or email me the two order numbers! I will manually merge your two orders and refund excess shipping! 

When can I expect my order to arrive? 

A: I ship every half month! You will see the next dispatch date at the top during checkout. After receiving your shipping notification email, please wait 24-48 hours for the post office to process your package. See the Shipping Info page for more details! 

For any other shop inquiries, please feel free to contact me at makohouseart[at]gmail.com!